Frequently asked questions
Everything people usually ask before booking a scan. Can't find your answer? Get in touch.
How long does it take to scan my property?
It depends on the size of the property. For anything needing under 100 scans, expect a couple of hours.
Please have everywhere clean, tidy and looking how you want it before we arrive. It's immersive 3D, so the camera sees all around every room.
Do you only work in North Yorkshire?
No. We're based in Yorkshire but travel further afield. Depending on the distance, we'll agree a contribution to fuel costs.
Do you offer tours in Spain?
Yes. Andy owns and rents out a property in the Region of Murcia and brings the kit on every visit, usually mid-December to mid-March and mid-July to mid-September. Tours start from around £225 plus yearly hosting. More about tours in Spain.
How long do you keep my tour online?
Your scanning fee includes one year of hosting on the Matterport cloud. After that there's an agreed yearly cloud storage fee. If it isn't paid, the tour is removed from the system.
How much does it cost?
Homes and holiday lets have fixed prices: £248.75 for 1 bedroom, £288 for 2 and £330 for 3, with the first bathroom free and £15 for each extra one. Larger houses, villas and business packages are priced on request. See packages & prices.
Can I put the tour on my own website?
Yes. We supply the code to embed your tour, which in most cases is a simple copy and paste. You can also share the link on social media, in emails and on booking sites.
Do I get photos as well?
Yes. HD still photos come free with every package, ready for your website, booking listings or printed advertising.
Can my tour appear on Google?
The Gold package includes uploading your tour to Google Street View, so people can step inside from Google Maps.
Do you offer discounts for several properties?
Yes. Get in touch for a personalised quote if you have multiple properties or want regular re-scans.
Ready to open your doors online?
Pick a scan date or send Andy a quick WhatsApp. We work around your guests and bookings.